|Packaging + shipping cost is only 5 Euro worldwide (flatrate).
Orders containing stocked products are sent out within 1-3 working days. An order that includes any customized products, like assembled v3.x controller typically takes 4..8 working days (fluctuates over the seasons.
V3 retest-repair-upgrade can take longer, several weeks).
Delivery method: DPD / USPS / TNT / EMS / Hungarian National Post and Logistics. After sending out, package typically arrives after 4-8 working days in EU (8-10 working days to USA destinations). EU companies must provide EU-VAT-ID in the order comment. Other customers might be obliged to pay custom-tax and VAT upon shipment (to their authorities, according to local import-laws).
We only accept returns if
- we ship the wrong items
- or hardware fault, that was present at the time of shipping, can be proved,
Warranty is for the electronics only, not on any indirect damage on property or health.
Returns are only accepted if items are undamaged and unmodified. Returns are subject to a 15% restocking fee. We do not accept returns of
LSU4 (wideband oxygen sensor), injectors, fuelpump, chips, transistors (eg. FET / IGBT).
Reasons may include:
We do NOT accept returns because of
- suitability concerns (for a particular purpose)
- functional issues related to freely downloadable software (firmware)
- Hardware problems caused by incorrect installations, such as - but not limited to
- incorrect supply voltage polarity or amplitude
- forgotten ground signals
- improper flyback connection
- overloaded outputs (lack of sufficient fuses)
For all returns, please contact us first to receive an authorization.
Customer Service Phone (USA): 1-802-893-8788 (language: English)
Customer Service Phone (EU): 36-1-792-4467 (language: English or Hungarian)
Postal Address: 150 Belair Drive, Colchester, VT 05446, USA
Web site URL: www.acmv.us