Shipping & Returns

Packaging + shipping cost is only 5 Euro worldwide (flatrate). Orders containing stocked products are sent out within 1-3 working days. An order that includes any customized products, like assembled v3.x controller typically takes 4..8 working days (fluctuates over the seasons.) V3 retest-repair-upgrade (DO READ THAT CAREFULLY, PLEASE, it applies to all "returns" including warranty) can take longer, several weeks.
Delivery method: DPD / USPS / TNT / EMS / Hungarian National Post and Logistics. After sending out, package typically arrives after 4-8 working days in EU (8-10 working days to USA destinations). EU companies must provide EU-VAT-ID in the order comment. Other customers might be obliged to pay custom-tax and VAT upon shipment (to their authorities, according to local import-laws).

Return policy
We only accept returns if

• we ship the wrong items
• or hardware fault, that was present at the time of shipping, can be proved,

Warranty is for the electronics only, not on any indirect damage on property or health. Returns are only accepted if items are undamaged and unmodified. Returns are subject to a 15% restocking fee after payment related fees and shipping costs (nominal or real, as we choose) and ASAP + special request fees are subtracted. We do not accept returns of LSU4 (wideband oxygen sensor), injectors, fuelpump, chips, transistors (eg. FET / IGBT).
Reasons may include:

• suitability concerns (for a particular purpose)
• functional issues related to freely downloadable software (firmware)

We do NOT accept returns because of

• Hardware problems caused by incorrect installations (or when correctness cannot be verified because lacking thematical wiring/setup docs), such as - but not limited to
  • incorrect supply voltage polarity or amplitude
  • forgotten ground signals
  • improper flyback connection
  • overloaded outputs (lack of sufficient fuses)

For all returns, please contact us first to receive an authorization.

Customer Service Phone (only shipments to USA for USA customers): 1-802-893-8788 (language: English)
Customer Service (EU): language: English or German or Hungarian; in any case refer to the orderid and date/channel of message you previously sent, as absolutely necessary preconditions )
Contact
Postal Address: 150 Belair Drive, Colchester, VT 05446, USA
Web site URL: www.acmv.us